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Sep 05 2010

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	RC Connect E911 Service

Solution In accordance with the recent Federal Communications Commission (FCC) Order, that becomes effective 11/28/05, regarding Voice over Internet Protocol (VoIP) enhanced 911 (E911) services, we would like to take this opportunity to provide you with the following update regarding your RC Connect service.

As explained in the Terms and Conditions applicable to your service, RC Connect E911 service already mimics the 911 service provided by traditional landline phone companies. However, we are required by FCC rules to send you this additional notice that, under certain circumstances, when you dial 911 from a phone connected to the RC Connect service, E911 service may not be available, or the E911 service may be in some way limited by comparison to traditional 911 services. These circumstances include, but are not limited to:

• The relocation of your RC Connect broadband phone device (ATA 186, Sipura 2000, Sipura 2100 and RC Connect Virtual Office phones/adapters) to a physical address other than that which you provided when you activated your account.
• An electrical power outage, broadband internet service outage or suspension/disconnection of RC Connect service due to billing or other issues.
• Due to technical factors in network design and in the event of network congestion on the RC Connect network, there is a possibility that a RC Connect E911 call may produce a busy signal or experience unexpected answering wait times and/or take longer to answer than 911 calls placed via traditional, legacy, circuit-switched telephone networks.
• The incorrect identification (at the time of activation) of the actual location where the RC Connect equipment will be located. If the RC Connect subscriber fails to accurately report the actual location where the RC Connect equipment will be located at the time of activation of the service, RC Connect E911 communications may not be directed to the correct local emergency operator.
• FCC regulations, effective 11/28/05, require that 911 calls be transmitted, along with automatic number identification and automatic location information, to the appropriate local public safety answering point. Automatic number identification and location information is typically populated into E911 databases approximately seven (7) days after you provide it to RC Connect. A delay in the provision of RC Connect service ("dial tone") at the physical address provided at the time of account activation, or at any other location to which you may later move the RC Connect broadband phone device, due to the time required to process automatic number and location information to be provided to local emergency service operators. However, no guarantees can be made that automatic number and location information will be available to emergency service operators and your service activated (or reactivated at a new location) within this schedule.

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Nov 16 2005 01:05 AM